Privacy Policy

1. Scope

This Privacy Policy applies to the website https://biopower.co.in and related marketing pages operated by BPG Renewables Pvt Ltd (“BIOPOWER”, “we”, “us”, “our”). It does not apply to third-party websites we link to (including Synod Mart shop, social media platforms, or partner sites), which have their own policies.

By using our website, you agree to this policy. If you do not agree, please do not use the site or submit personal information through our forms.

2. Information we collect

We may collect the following categories of information:

• Information you provide: name, phone number, email address, company or organisation name, project location, waste quantity, product interest, project type, and message content when you submit our contact or enquiry form on contact.html.
• Communication data: records of emails, phone calls, or WhatsApp messages if you contact us directly using details published on the site.
• Technical and usage data: IP address, browser type, device type, operating system, pages visited, time spent, referring URL, and approximate location (city/region level) collected through analytics tools.
• Cookies and similar technologies: small files stored on your device to remember preferences and measure site usage (see Section 6).

We do not knowingly collect sensitive personal data (such as financial account details, health records, or government ID numbers) through the public website contact form. Please do not submit such information unless we explicitly request it for a contracted project.

3. How we use your information

We use personal information for legitimate business purposes, including to:

• Respond to enquiries, quote requests, and consultation bookings
• Provide information about biogas plants, Bio-CNG/CBG systems, organic waste converters, and STP solutions
• Follow up on sales, installation, service, or support requests
• Improve website content, performance, and user experience
• Measure marketing effectiveness and conversion events (form submissions, phone clicks, email clicks)
• Comply with applicable laws, regulations, and lawful requests
• Protect the security and integrity of our website and business

4. Legal basis (India)

We process personal data in accordance with applicable Indian law, including the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), as implemented.

Depending on the context, processing is based on:

• Your consent when you submit a form or contact us
• Performance of steps at your request before entering a contract (e.g. preparing a quotation)
• Our legitimate interests in operating and improving our business, provided your rights are not overridden
• Compliance with legal obligations

5. How we share information

We do not sell your personal information. We may share data only with:

• Service providers who help us operate the website and process enquiries, including Google (Analytics, Apps Script form backend, fonts/CDN where applicable), and our website hosting provider (Hostinger or successor host)
• Synod Group companies where relevant to fulfil your request (e.g. product supply, installation, or shop orders on separate domains)
• Professional advisers (legal, accounting) under confidentiality obligations
• Authorities when required by law, court order, or to protect rights, safety, or property

Third-party services may process data on servers located outside India. Where required, we take reasonable steps to ensure appropriate safeguards for cross-border transfers.

6. Cookies and analytics

Our website uses cookies and similar technologies, including:

• Google Analytics 4 (Measurement ID: G-KT48H7F23D) to understand traffic, page views, and conversion events such as contact form submissions, phone clicks, email clicks, and WhatsApp clicks
• Essential cookies required for basic site functionality

You can control cookies through your browser settings and, where available, through Google’s opt-out tools for Analytics. Blocking cookies may affect some site features.

Learn more: Google Privacy Policy

7. Contact form processing

When you submit the contact form, your details are transmitted to a secure Google Apps Script web application operated by BIOPOWER and stored in our designated Google Workspace or spreadsheet backend for sales follow-up. Form submission triggers a GA4 event (contact_form_submit) for internal analytics only.

Do not use the form to send confidential contractual documents unless we provide a secure channel for that purpose.

8. Data retention

We retain personal information only as long as necessary for the purposes described above, including:

• Active sales enquiries: typically up to 24 months from last contact, unless a longer period is needed for an ongoing project or legal claim
• Customer and project records: for the duration of the business relationship and as required by tax, contract, or regulatory retention rules
• Analytics data: as configured in Google Analytics (subject to Google’s retention settings)

When data is no longer required, we delete or anonymise it using reasonable measures.

9. Security

We implement reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include HTTPS on the public site, access controls on enquiry records, and limited internal access on a need-to-know basis.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Your rights

Subject to applicable law (including the DPDP Act when fully enforceable), you may have the right to:

• Access personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of data where retention is no longer necessary and no legal exception applies
• Withdraw consent where processing is consent-based (without affecting prior lawful processing)
• Nominate another person to exercise rights on your behalf in case of death or incapacity, as permitted by law
• Lodge a grievance with us (see Section 11)

To exercise these rights, email info@biopower.co.in with the subject line “Privacy Request”. We may need to verify your identity before responding.

11. Grievance redressal

If you have questions or complaints about this policy or our handling of personal data, contact:

Grievance contact — BIOPOWER
BPG Renewables Pvt Ltd
Email: info@biopower.co.in
Phone: +91 73381 29464
Address: 2nd Floor, 26, 5th Cross, Off Hennur Road, Kacharakanahalli, Bengaluru, Karnataka 560084, India

We aim to acknowledge grievances within 7 business days and resolve them within 30 days where possible, or inform you of the reason for delay.

12. Children’s privacy

Our website and services are directed at businesses, institutions, and adults seeking waste-to-energy solutions. We do not knowingly collect personal information from children under 18. If you believe a child has provided us data, contact us and we will delete it promptly.

13. Third-party links

Our site contains links to external websites (social media, Synod Group, shop, government resources). We are not responsible for the privacy practices of those sites. Review their policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we publish a revised version. Material changes may also be noted on the contact page or homepage. Continued use of the site after updates constitutes acceptance of the revised policy.

15. Contact

For privacy-related questions, contact info@biopower.co.in or visit our Contact page.